Delivery and returns
Delivery
- Delivery is free and tracked, to addresses in England, Scotland and Wales.
- We can't deliver to Northern Ireland, the Channel Islands, the Isle of Man or abroad yet.
- Pre-orders: we expect to dispatch the gauze blanket in November 2026. If we can't dispatch by 30 November 2026, we refund you in full.
Cancelling a pre-order before dispatch
Email tomas@birkeby.co.uk at any time before your order is dispatched. We refund the full amount to your card within 14 days.
Changing your mind after delivery
- Tell us within 14 days of receiving your order. Email us, or send the model cancellation form below. You don't need to give a reason.
- We reply with the address to send it to.
- Send it back within 14 days of telling us. You pay the return postage.
- We refund the full price, including the original delivery, within 14 days of getting it back (or of your proof of postage, if sooner), to the card you paid with.
You can look at and handle the blanket as you would in a shop. If it has been used or washed, we may reduce the refund to reflect the loss in value.
Faulty, damaged or not as described
Email us with your order details and a photo. We pay for the return and refund you in full, or replace it if you prefer and we can. This is in addition to your right to change your mind. We are legally required to supply goods that match their description and are of satisfactory quality.
Model cancellation form
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To Birkeby (BIRKEBY LTD), 128 City Road, London, United Kingdom, EC1V 2NX, tomas@birkeby.co.uk:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
A printable copy is on its own page.
The full model cancellation instructions are in section 6 of our terms of sale.